The following Terms & Conditions govern any work undertaken by 16 Design Ltd.

1). Contract

Approval for any work to commence (either verbal or written) shall be deemed a contractual agreement between the client (hereafter referred to as ‘you’ or ‘your’) and 16 Design Ltd (hereafter referred to as ‘we’, ‘our’ or ‘us’). This also indicates that you accept the Terms & Conditions outlined below.


2). Quotations / Packages

2.1). The price we quote to you is for the work specifically listed on the quotation. It is your responsibility to make sure that everything required at the time of the quotation is listed. If something intended is not listed, then there may be an additional charge.

2.2). Unless otherwise agreed, any quotation provided will be valid for 30 days from the date of receipt.

2.3). All prices featured on our website are subject to availability, change and exclude VAT.


3). Payment

3.1). Generally an advance fee of 50% of the total cost of the project is required before work can commence, with the remaining 50% payable when the website goes live. You should only pay this advance fee if you agree to our Terms & Conditions. Payment of the advance will be taken as agreement.

3.2). After work on a website starts advances are non-refundable.

3.3). We reserve the right not to launch a website until full payment has been received.

3.4). Hosting payments will be due as soon as the website goes live / is accessible to the public.


4). Cancellation

Should you wish to cancel at any point after work has begun, you will still be liable for the time spent and will be invoiced accordingly. If an advance payment has been made, this is non-refundable.


5). Website Content

5.1). It is your responsibility to supply all website content such as text and images. We are only able to provide copywriting and photography services at an extra charge.

5.2). You must ensure that we are not delayed as a result of late delivery of the material and content required to complete your website. On any occasion where we are delayed over 30 days because you have not provided content or essential information required to complete your project, we reserve the right to impose a surcharge of 25% of the total cost of the work or invoice the cost of the entire website in advance.

5.3). Where content management software is provided, it is your responsibility to upload your catalogue / products unless otherwise agreed.


6). Copyrighted Content

In situations where you provide text, images, animations, layouts or any other content for your website, you are legally responsible for ensuring that this material does not infringe any copyright.


7). Intellectual Copyright

We hold intellectual copyright of any material, including source code and original images created for you until we receive payment of the final invoice. We also reserve the right to re-use source code we have developed for your project unless otherwise agreed in writing prior to the start of the project.


8). Search Engine Optimisation

The order in which websites are ranked in the natural search results is controlled by the search engines. While we make your website search engine friendly, it is impossible to make any guarantees on ranking position.


9). Third Party Issues

We are in no way responsible for the performance or failure of third party software or services used by your website. We will do our best to fix any problems quickly but we reserve the right to charge for this service.


10). Late Payment

10.1). Any websites previously launched may be removed without notice if your account is in arrears.

10.2). Accounts that have not been settled within seven days of our overdue reminder will incur a late payment charge of 10% of the amount outstanding and a £40+ VAT administrative fee. You will also be charged statutory interest of 8% above the reference rate (fixed for the six month period within which date the invoices became overdue) pursuant to the late payment legislation.


11). Support

11.1). Your website will be handed over as completed work. Unless agreed beforehand, we are not responsible for future support. Support can be provided upon request for an agreed fee.

11.2). Your website is offered as a single contract and no guarantee of the availability of future support is offered unless an ongoing support package has been agreed.


12). Compliance

12.1). We design websites in accordance with your specifications. It is your responsibility to ensure that the website and its content comply with current online trading laws and regulations.

12.2). We cannot accept responsibility for any failure to comply with laws and regulations related to accessibility, selling online or those related to a specific business or trade. We can research this on your behalf upon request, but in any business where complex compliance issues may exist we recommend that you take legal advice from a solicitor.


13). Hosting

13.1). While we aim to keep any website hosted by ourselves accessible 24/7, we cannot be held responsible for any downtime and subsequent loss of business you may suffer whether from routine maintenance or server failure.

13.2). In the unlikely event of a server failure or a malicious attack, we will attempt to get your website up and running again as quickly as possible.

13.3). We offer free design time on selected hosting packages. For the adding of new pages and programming changes, we reserve the right to charge. If you don’t use the design time during the calendar month, it cannot be rolled over to the following month.

13.4). If you require us to set-up the website on your own hosting, this maybe subject to charge.

13.5). Should you wish to transfer your hosting to another company we reserve the right to withhold access if your account is in arrears. Any transfer costs from third parties will be your responsibility. We also reserve the right to charge a £50 + VAT administrative fee to cover the time involved transferring your hosting.


14). Domains

14.1). Should you wish to transfer your domain to another company we reserve the right to withhold access if your account is in arrears. Any transfer costs from third parties will be your responsibility. We also reserve the right to charge a £50 + VAT administrative fee to cover the time involved transferring your domain.

14.2). In order to avoid you losing your domain, unless we are informed otherwise, it will automatically be renewed and you will be charged accordingly.


15). Design Process

15.1). During the design process you will be given the opportunity to offer your feedback and make changes. Web design packages include one initial concept with one redraft if you don’t like the initial design. Logo design packages include at least two initial designs with at least one redraft. Brochure, exhibition stand, folder and leaflet design packages include one initial design with one redraft. Unless stated, other design packages include one initial design, no redrafts, with one set of amends. Further concepts and redrafts can be purchased up front if required.

15.2). Once you have approved the design, further changes may be subject to additional charges.

15.3). Once we have added your content and finalised the website, it will be handed over for final review. Any amends should be sent in one go. After this final set of amends, we reserve the right to charge for any further changes.


16). Google Promotional Vouchers

Promotional vouchers are subject to availability and Google’s terms & conditions.


17). Communications

All feedback, issues and requests must be submitted in writing. This ensures that nothing is missed or misunderstood when undertaking tasks.


18). Confidentiality

To ensure confidentiality and that projects run smoothly, we will only speak to third parties when approved by you and we agree this is the best course of action.