customer review

How To Get Good Customer Reviews: A Simple 5-Step Guide

In today’s age of social media and online review sites, it’s more important than ever to make sure you have good customer reviews. Your customers are your best advocates, and their reviews can help you attract new customers and grow your business.

Getting good customer reviews doesn’t have to be difficult or time-consuming. In fact, there are some simple things you can do to encourage your customers to leave a review. In this article, we’ll give you a 5-step guide on how to get good customer reviews.

Why customer reviews are important

Customer reviews are one of the most important factors in determining whether or not someone will do business with you. In fact, research has shown that over 90% of consumers say that positive customer reviews influence their purchasing decisions. What’s more, reviews can help you attract new customers.

Search engines like Google use these as ranking factors, so the more reviews you have, the more likely you are to show up in search results. In addition, if you’re able to get your customers to leave reviews on popular review sites like Yelp or TripAdvisor, you can really increase your visibility and reach.

In short, customer reviews are essential for businesses today. They can help you improve your reputation, attract new customers, and grow your business.

How to get good customer reviews

Choose the right platform: The first step in getting good customer reviews is to choose the right platform. There are a number of different review sites out there for customers to find you and leave their thoughts, so it’s important to choose the ones that are most relevant to your business.

For example, if you’re a bar and grill restaurant, you’ll want to make sure you’re listed on popular review sites like TripAdvisor and Yelp. If you’re a local business (or even if you’re not), you’ll want to make sure you’re listed on Google Maps and Google My Business, as 63.6% of consumers are likely to check Google online reviews before visiting a business’ website.

Make it easy for customers to leave a review: Many customers are willing to leave a review, but they may not know how or where to do it. Make it easy for them by providing links to your listings on review sites and instructions on how to leave a review. You can also include QR codes that customers can scan to quickly leave a review.

Respond to all reviews: The third step is to respond to all reviews, both positive and negative. Customers will appreciate knowing that you’re interested in their feedback and that you’re taking the time to respond to their comments.

When responding to positive reviews, take the opportunity to thank the customer for their business and their kind words. Remember that businesses that respond to reviews are seen as 1.7X more trustworthy than businesses who don’t.

For negative reviews, try to take the conversation offline so that you can resolve the issue directly with the customer.

Leverage positive reviews: There’s no better way to attract new customers than by showcasing your positive reviews. There are a few different ways you can do this.

You can add customer testimonials to your website, like this bar and grill in Newcastle, who have placed their testimonials right under the hero. You can also share positive reviews on your social media channels or in your email newsletter.

Use negative reviews as an opportunity to improve: No business is perfect, and even the best businesses will receive the occasional negative review. Instead of getting defensive or ignoring the review, use it as an opportunity to improve your business.

Thank the customer for their feedback and see if there’s anything you can do to resolve the issue. You can also use negative reviews as an opportunity to improve your customer service.

The benefits of having good customer reviews

There are a number of benefits that come with having good reviews. First and foremost, they can help you attract new customers and grow your business.

Customer reviews can also help you build trust and credibility with potential customers. In fact, research has shown that over 70% of consumers say that positive customer reviews make them trust a business more.

Customer reviews can also be a valuable source of feedback for your business. You can use them to identify areas of improvement and make changes to your products or services.

Finally, good customer reviews can help you improve your search engine ranking. As we mentioned earlier, search engines like Google use customer reviews as a ranking factor.

How to encourage customers to leave a review

There are a few different things you can do to encourage your customers to leave a review.

First, you can send them a follow-up email after they’ve made a purchase and include a link to your listing on a review site. You can also include a call-to-action on your receipt or thank-you page, telling customers that their feedback is important to you. Typically, the feedback that you get from these emails will be more honest, as to the customer, it feels like you are having a one-to-one chat.

Finally, you can offer an incentive for customers who leave a review, such as a discount on their next purchase. This is a good idea if you don’t seem to be getting as many reviews as you’d like, and can help push customers to make that review as it will also benefit them.

Wrapping up

Customer reviews are essential for businesses today. They are beneficial to you and your customers in so many ways.
Getting good customer reviews doesn’t have to be difficult or time-consuming. In fact, there are some simple things you can do to encourage your customers to leave a review.


Finally, remember that they can be a valuable source of feedback for your business. Use them to identify areas of improvement and make changes to your products or services as you see fit.

Leave a Reply

Your email address will not be published. Required fields are marked *

Stay up to date with news, inspirations and events

16 Web Design Gateshead

Contact


Legal